Returns & Exchanges
For standard gowns (stock colours and sizes) we offer a five (5) day return and refund policy for items ordered online. Gowns can be returned for a refund of the dress cost minus a 15% restocking fee unless the gown is faulty on arrival.
Any custom orders can be returned for a 50% restock fee within five (5) days of receiving your order (unless faulty or damaged). Custom orders are any gowns made in a custom colour, length, style and/or size (eg. sizes 2, 4 & 18+).
Custom Orders Include:
Goddess By Nature
Please note that unless the item is faulty, the following items will not be accepted back for an exchange, store credit or refund:
- You are not eligible for a refund after your event date.
- Sale items are not returnable under any circumstances.
- International customers are responsible for duties and taxes.
- Items that have been worn, damaged or altered from their original condition in any way will be returned to you, and no refund will be processed.