Returns & Exchanges

Standard Orders

For standard gowns (stock colours and sizes) we offer a five (5) day return and refund policy for items ordered online.  Gowns can be returned for a refund of the dress cost minus a 15% restocking fee unless the gown is faulty on arrival.

Custom Orders

Any custom orders can be returned for a 50% restock fee within five (5) days of receiving your order (unless faulty or damaged). Custom orders are any gowns made in a custom colour, length, style and/or size (eg. sizes 2, 4 & 18+).

 

Custom Orders Include:

Jadore
Goddess By Nature
Mori Lee

 

Exclusions

Please note that unless the item is faulty, the following items will not be accepted back for an exchange, store credit or refund:

 

  • You are not eligible for a refund after your event date.
  • Sale items are not returnable under any circumstances.
  • International customers are responsible for duties and taxes.
  • Items that have been worn, damaged or altered from their original condition in any way will be returned to you, and no refund will be processed.

All order times are a back order estimate. If gowns become available before the estimated time frame your gown will be sent out earlier. Dismiss